Consumer Compliance & Grievance Redressal
Grievance Officer
At Bintraa, a brand owned and operated by Crawalk Parental Private Limited, we are committed to providing a transparent, secure, and satisfactory shopping experience. We value our customers and strive to resolve all complaints, concerns, and grievances promptly, fairly, and in accordance with applicable laws.
If you have any grievance relating to our products, services, orders, payments, refunds, shipping, returns, cancellations, or privacy practices, you may contact our designated Grievance Officer using the details provided below.
Company Details
Company Name: Crawalk Parental Private Limited
Trade Name: Bintraa
GSTIN: 08AAMCC7976N1ZM
Grievance Officer: Ankur Kachhawa
Contact Details
Mobile
- +91 89299 98884
- +91 82909 80767
- +91 63765 27453
- +91 82909 80767
- +91 63765 27453
Registered Office Address
H.No. 85, Gautam Villa, Ambedkar Nagar, Kunhadi, Kota, Rajasthan – 324008, India
Business Hours
Monday to Saturday
10:00 AM – 7:00 PM (Indian Standard Time – IST)
Closed: Sundays and Public Holidays
How to Submit a Grievance
To help us investigate and resolve your grievance efficiently, please include the following information when contacting us:
- Order ID (if applicable)
- Full Name
- Registered Mobile Number
- Registered Email Address
- Detailed Description of the Issue
- Supporting Documents, Screenshots, Photos, or Videos (Compulsory)
Providing complete and accurate information will help us process your grievance more quickly.
Grievance Resolution Timeline
- All grievances will be acknowledged within 48 business hours of receipt.
- Most grievances are resolved within 7–15 business days, depending on the nature and complexity of the issue.
- If additional information or verification is required, our support team will contact you using your registered email address or mobile number.
- In exceptional cases where additional time is required, we will keep you informed about the status and expected resolution timeline.
Our Commitment
At Bintraa, customer satisfaction is our priority. We are committed to handling every grievance fairly, transparently, confidentially, and in a timely manner. We appreciate your trust in us and will make every reasonable effort to provide a satisfactory resolution in accordance with applicable laws and our internal grievance redressal process.