Terms & Conditions
Effective Date: 16 July 2026
Welcome to Bintraa, a brand owned and operated by Crawalk Parental Private Limited ("Bintraa", "we", "our", or "us"). These Terms & Conditions govern your access to and use of our website, products, and services.
By accessing our website or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, please refrain from using our website or services.
1. Company Details
Company Name: Crawalk Parental Private Limited
Brand Name: Bintraa
GSTIN: 08AAMCC7976N1ZM
2. Eligibility
By using our website, you confirm that:
- You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
- The information you provide is true, accurate, and complete.
- You are legally capable of entering into binding contracts under applicable laws.
3. Products & Pricing
- All products displayed on our website are subject to availability.
- We reserve the right to modify product descriptions, specifications, pricing, offers, or availability without prior notice.
- While we make every effort to ensure pricing accuracy, typographical or technical errors may occasionally occur. In such cases, Bintraa reserves the right to cancel or refuse any order placed at an incorrect price.
4. Orders & Acceptance
- Placing an order on Bintraa constitutes an offer to purchase.
- An order is considered accepted only after confirmation and successful verification by Bintraa.
- We reserve the right to refuse, limit, or cancel any order at our sole discretion, including suspected fraudulent or unauthorized transactions.
5. Payments
We currently accept payments through:
- Razorpay
- Zoho Payments
- Cash on Delivery (COD), where available
For eligible Cash on Delivery (COD) orders, a 20% advance payment may be required in accordance with our COD Advance Payment & Cancellation Policy.
6. Shipping & Delivery
- Estimated delivery timelines are provided for convenience only and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.
- Bintraa shall not be held liable for delays caused by third-party logistics providers or events beyond our reasonable control.
7. Returns, Replacements & Refunds
Returns, replacements, and refunds are governed by our Return & Refund Policy.
Customers are advised to read that policy before placing an order.
8. Order Cancellation
- Orders may be cancelled before shipment.
- Once an order has been dispatched, cancellation requests will be handled according to our Cancellation and Refund policies.
- COD orders are also subject to our COD Advance Payment & Cancellation Policy.
9. Customer Responsibilities
You agree to:
- Provide accurate and complete information.
- Maintain the confidentiality of your account credentials.
- Use the website only for lawful purposes.
- Avoid activities that may disrupt or interfere with the website or its services.
10. Intellectual Property
All content available on the Bintraa website, including but not limited to:
- Logos
- Brand names
- Product images
- Graphics
- Videos
- Icons
- Website design
- Text
- Software
- Trademarks
is the property of Bintraa or its respective owners and is protected under applicable intellectual property laws.
No content may be copied, reproduced, modified, distributed, or commercially used without prior written permission.
11. Limitation of Liability
To the maximum extent permitted by applicable law, Bintraa shall not be liable for:
- Indirect, incidental, special, or consequential damages.
- Loss of profits, business, data, or goodwill.
- Delays caused by courier partners or circumstances beyond our reasonable control.
- Customer losses arising from incorrect information provided during ordering.
Nothing in these Terms excludes liability where such exclusion is prohibited by law.
12. Prohibited Activities
Users must not:
- Submit false or misleading information.
- Attempt unauthorized access to the website or servers.
- Upload viruses or malicious software.
- Engage in fraudulent, abusive, or illegal activities.
- Misuse promotional offers, discounts, or referral programs.
Violation of these Terms may result in suspension or termination of access to our services.
13. Privacy
Your use of our website is also governed by our Privacy Policy and Privacy & Data Protection Policy, which explain how we collect, use, and safeguard your personal information.
14. Force Majeure
Bintraa shall not be responsible for any delay or failure in performing its obligations due to events beyond its reasonable control, including but not limited to natural disasters, pandemics, strikes, governmental actions, internet failures, cyber incidents, transportation disruptions, or other force majeure events.
15. Governing Law & Jurisdiction
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts located in Kota, Rajasthan, India.
16. Changes to These Terms
Bintraa reserves the right to amend, modify, or update these Terms & Conditions at any time without prior notice.
The revised Terms shall become effective immediately upon publication on the website. Continued use of the website after such updates constitutes acceptance of the revised Terms.
17. Contact Information
Company: Crawalk Parental Private Limited
Brand: Bintraa
GSTIN: 08AAMCC7976N1ZM
Mobile
Customer Support Hours
Monday to Saturday
10:00 AM – 7:00 PM (Indian Standard Time – IST)
Closed: Sundays and Public Holidays.
Registered Office
H.No. 85, Gautam Villa, Ambedkar Nagar, Kunhadi, Kota, Rajasthan – 324008, India
18. Acceptance of Terms
By accessing or using the Bintraa website, creating an account, or placing an order, you confirm that you have read, understood, and agreed to be bound by these Terms & Conditions.