Privacy & Data Protection Policy
Effective Date: 16 July 2026
At Bintraa, a brand owned and operated by Crawalk Parental Private Limited, we recognize the importance of protecting your personal information. We are committed to collecting, processing, storing, and safeguarding your data responsibly and in accordance with applicable laws.
By accessing or using our website, you acknowledge that you have read and understood this Privacy & Data Protection Policy.
1. Company Details
Company Name: Crawalk Parental Private Limited
Brand Name: Bintraa
GSTIN: 08AAMCC7976N1ZM
2. Information We Collect
We may collect the following categories of information:
Personal Information
- Full Name
- Mobile Number
- Email Address
- Billing Address
- Shipping Address
- GST Details (for business purchases)
Order Information
- Order History
- Transaction Details
- Return, Replacement, and Refund Requests
- Customer Support Communications
Technical Information
- IP Address
- Browser Type
- Device Information
- Operating System
- Cookies and Website Usage Data
3. Purpose of Data Collection
Your information is collected to:
- Process and deliver your orders.
- Process payments and refunds.
- Verify customer identity.
- Prevent fraud and unauthorized transactions.
- Provide customer support.
- Send order confirmations and shipping updates.
- Improve our products, services, and website performance.
- Maintain website security.
- Comply with legal and regulatory obligations.
4. Payment Security
Payments are processed through trusted third-party payment service providers, including:
- Razorpay
- Zoho Payments
- Cash on Delivery (COD), where available
Bintraa does not store complete debit card, credit card, CVV, UPI PIN, net banking credentials, or other sensitive payment information on its own servers.
5. Data Protection Measures
We implement reasonable administrative, technical, and organizational security measures to protect your personal information from:
- Unauthorized access
- Misuse
- Loss
- Alteration
- Disclosure
- Destruction
Despite our efforts, no internet-based system can guarantee absolute security.
6. Data Sharing
Your information may be shared only where necessary with:
- Courier and logistics partners.
- Payment service providers.
- Technology and cloud hosting providers.
- Customer support service providers.
- Government authorities or law enforcement agencies where required by law.
We do not sell, rent, or trade your personal information to third parties.
7. Data Retention
We retain your information only for as long as necessary to:
- Complete your orders.
- Provide customer support.
- Process returns and refunds.
- Meet legal, accounting, tax, and regulatory requirements.
- Resolve disputes and enforce our policies.
After the retention period, your information will be securely deleted or anonymized where reasonably practicable.
8. Cookies
We use cookies and similar technologies to:
- Improve website performance.
- Remember your preferences.
- Enhance security.
- Analyse website traffic.
- Improve the overall shopping experience.
You may disable cookies through your browser settings, although certain website features may not function properly.
9. Customer Rights
Subject to applicable laws, you may request to:
- Access your personal information.
- Correct inaccurate information.
- Update your information.
- Request deletion of your account or personal data (where legally permitted).
- Raise privacy-related questions or complaints.
Identity verification may be required before processing such requests.
10. Third-Party Services
Our website may contain links to third-party websites or services.
Bintraa is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their respective privacy policies before sharing any personal information.
11. Children's Privacy
Our website and services are not intended for individuals under the age of 18 years.
We do not knowingly collect personal information from children. If such information is identified, we will take reasonable steps to delete it.
12. Policy Updates
Bintraa reserves the right to amend or update this Privacy & Data Protection Policy at any time.
Any changes become effective immediately upon publication on our website. Continued use of the website after such updates constitutes acceptance of the revised policy.
13. Contact Information
If you have any questions or concerns regarding this Privacy & Data Protection Policy or the handling of your personal information, please contact us.
Mobile
- +91 89299 98884
- +91 82909 80767
- +91 63765 27453
- +91 82909 80767
- +91 63765 27453
Customer Support Hours
Monday to Saturday
10:00 AM – 7:00 PM (Indian Standard Time – IST)
Closed on Sundays and Public Holidays.
Registered Office
H.No. 85, Gautam Villa, Ambedkar Nagar, Kunhadi, Kota, Rajasthan – 324008, India